Also, you can check out any local office liquidator type stores. One near me had used Leaps for $230, but no warranty. As for online, I bought an Embody from SmartFurniture.com and everything went smoothly. They have free shipping, and supposedly have free shipping back to them should you not like the chair.
I ordered a bunch of Leaps for my office. We’re an architecture firm. I called customer service before ordering and just asked the person on the line “can I get a professional discount?” She asked if this was for a project or our own use or what, and I said it was just for our office. An hour or so later she called back and gave me a coupon code for 50% off.
I wonder, however, whether that was because you ordered “a bunch.”
Maybe I’ll give it a shot, but I’ll bet your discount was really for a volume order rather than it being a professional purchase. (That is, if I call them and tell them it is for a professional’s office, but I’m only ordering one, I bet they say, “That’s nice, full price.”
FWIW, Costco is currently offering the Herman Miller Celle for $150 off their price, or $500 for the fully loaded version including delivery. We needed a couple (one for the wife’s office, one for home) to replace some completely craptacular Ikea office chairs (Their “top of the line” chair literally began falling apart about 6 months after purchase - not that this was a huge surprise.) I don’t know how they stack up to the Aeron, but they seem to have all the requisite adjustability which is what I was looking for.
It was definitely a professional discount and not a volume discount. That said, the number probably did have something to do with it as well. “A bunch” in this case only means six, though. Furniture companies all tend to give out discounts to architects and interior designers because it’s good advertising, even if it’s just for your own office.
Look at the craigslist for your area. My wife was able to find a very nice new Steelcase for a third the price shipped, and we were able to choose the most lightly used Miller variant out of a giant lot of them for about 150$ cash at a local office liquidator. Course, we got clobbered on the Embody from a retail outlet because she really wanted one now, but you can’t win them all.