So, my AT&T fiber internet has been down since Friday 830 am.
They originally offered to have a technician out as early as Wednesday, 5 full days after the service went down.
I said that was unacceptable, I work remotely and need the internet. Also, I had already spoken with my neighbors on nextdoor, and their AT&T fiber was down as well.
Their service app was a complete joke.
No outage except for the outage…
Every csr I spoke to said there was no outage, but I would insist there was, and they would check again, and indeed it was an outage. One CSR said it was my insisting on an outage that helped them discover it. Great, I did your job for you. All my lines were intact, plus my neighbor also reported no service.
I was first quoted 24 hours to restore service Friday afternoon, and left it like that.
Sat morning, still no service. CSR says they are working on it right now, should be working soon. My neighbor said on the phone that there was a line break, and it was being worked on.
Saturday afternoon, still no service, so I call again. They say that the techs have implemented the fix, and are testing it, should be up by this evening.
Sat 9pm, I get on AT&T chat, ask what the deal is, the CSR I spoke with had said it would be up by tonight and it was not. I am starting to lose my cool at this point, as I am clearly being lied to about the work. The CSR continues to reiterate specific language “they are working on restoration of service as soon as possible”. I ask for an estimate and badger them quite a bit, and they admit “24 hours” is the number given when there is no estimate.
Sun a.m. No internet for 48 hours. My tp link Kasa smart plugs begin giving up. I am getting more furious as now the day/night cycle lights I have for my aquariums do not work.
Tommorrow is a holiday, and there is no way they have trucks out on Labor Day.
I have work Tuesday morning. My work laptop does not work with my phone Hotspot.