About four or five months ago I decided to give CDKeys a try. I’d bought but sold back the ps4 version of Assassin’s Creed Syndicate, but wanted to have it on PC for keepsies.
They sent me a key for the game and a piece of DLC that was included.
The DLC was fine when I registered it to my Uplay account.
The code for the game proper didn’t take at all.
So I contacted UBI support first. Over online chat a rep told me that my code wasn’t good for the United States, that I was trying to use a region-locked code. Uh oh!
I contacted CDKeys about this. Sent them the screenshots of my online conversation with the UBI rep.
A week went by.
CDKeys just left my ticket open.
So I contacted them a few more times. Each time ended with a canned response that they were investigating my claim.
So I went back to UBI. This time a much more helpful rep gave me the real lowdown: the key I was trying to redeem wasn’t a game key at all. It was not in their computers as existing as a key for anything. He verified that for me.
So…back to CDKeys. They said they’d investigate that.
I contacted them back and told them what I believed had happened: CDKeys doesn’t send you a little smudgy scan of the actual game key from a box. They actually transcribe the numbers. And, whomever transcribed them for my key very likely mis-typed or transposed a letter or set of numbers. But hey! Should be easy to figure out, I told them. Find the game code that’s paired with my working DLC key (which I gave them) and you’ll see the CD key that likely got transposed.
Yes, thank you, said CDKeys. Then nothing two weeks went by.
So, I initiated a claim with Paypal. The first part of that claim is just paypal telling the merchant there’s a dispute. It’s all friendly like, all “Hey send him his stuff.”
So, I escalated my claim to a reversal of payment. I also started bombing their Facebook and Twitter feeds with nagging them about my transaction
And then, THEN I finally got a non-canned response from CDKeys. They apologized for the problem, and returned my payment in full.