Delete hard drive and reinstall Windows help!

So I am trying to delete my hard drive in my Wacom Cintiq Companion and reinstall Windows. I’ve tried the normal reset as well as the redownload Windows options and it keeps failing and telling my that Windows can’t be reset.

Is there some Windows setting I am missing, or perhaps a problem with Wacom? I’ve reset my laptop before and it has worked fine, I’m not sure why the Wacom keeps failing. :(

Any help from the gurus around here would be great!