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Mail Order and Online Sales
If you buy a product through the mail or online, the seller generally must send you the item within 30 days. The seller also has to provide you with warranty information, if the product has a warranty.
The 30-Day Rule
Under the FTC’s “Mail, Internet, or Telephone Order Merchandise Rule,” a mail order company or online seller must deliver ordered goods within 30 days, or within the time period the company has promised. Though, if you apply to the seller for credit to pay for the merchandise in whole or in part, the seller generally gets 50 days, rather than 30 days, to ship the order. (This Rule also, as the name suggests, applies to telephone orders.) (16 C.F.R. § 435.2).
Missed deadlines. If the company can’t meet the deadline, it must tell you and give you the opportunity to cancel the order. Alternatively, you may consent to the delay. (16 C.F.R. § 435.2).
Getting a refund. If you paid by cash, check, money order, or by credit where a third party is the creditor, or by any other method except credit where the seller is the creditor, the seller must refund the correct amount within seven working days after you cancel the order. If you paid by credit and the seller is the creditor, the seller must credit your account or notify you that the account will not be charged within one billing cycle after you cancel the order. (16 C.F.R. § 435.1).
Goods you didn’t order. Except for free samples, federal law also prohibits companies from mailing you goods you didn’t order. The law gives you the right to retain, use, discard, or dispose of any goods sent to you by mail that you didn’t order, without having to pay for them. (39 U.S.C. § 3009.)