Elemental all-purpose thread

Squee · 2010-09-09T23:36:06.000Z

Brad Wardell shot a game in Reno, and he’s watching it die.

Thank you, good night!

Alstein · 2010-09-10T02:35:12.000Z

olaf:

Today I got a desktop popup add from Impulse Now, the little update checker thing Elemental installed. It was for another game they distribute. I was pretty surprised by that. Having to opt out of popups does not seem to be in the spirit of a gamer’s bill of rights.

Steam does the same thing, and it’s just as easy to opt out of on Impulse.

Impulse Now really has no reason to be used, at least on the gaming side (maybe the application side of it)

John_Reynolds · 2010-09-10T04:40:49.000Z

frank austin:

They reversed your refund? That’s crazy!

That Wardell family castle ain’t paying for itself!

Blackadar · 2010-09-10T05:20:27.000Z

Knightsaber:

Last week they credited me a full refund to my CC, then reversed it, which was not awesome.

I’m emailing them again today for the third time about it, if they don’t reply tomorrow, then Monday I will go dispute the charge.

I would really rather not have to go through this business.

Ok, now we’re into $camdock territory.

Talorc · 2010-09-10T05:52:02.000Z

EB Games in Australia has a seven day return full (cash) refund policy :-) Even if it is opened.

Cubit · 2010-09-10T05:54:55.000Z

Knightsaber:

Last week they credited me a full refund to my CC, then reversed it, which was not awesome.

I’m emailing them again today for the third time about it, if they don’t reply tomorrow, then Monday I will go dispute the charge.

I would really rather not have to go through this business.

whoa. That is a low blow.

KevinC · 2010-09-10T06:23:34.000Z

Did you receive any communication from them when the credit was reversed or did it just show up on your CC balance, Knightsaber?

Dave_Weinstein · 2010-09-10T06:32:36.000Z

frank austin:

Did you fall within their 90-day window? Preorders that came earlier are the ones who get the store credit shaft.

Nope. I preordered in September of 2009, and the money was refunded to my credit card.

Island_Dog · 2010-09-10T07:08:26.000Z

Knightsaber - Please check your PM.

Tyjenks · 2010-09-10T07:31:34.000Z

Will I be further labeled as an ass kisser if Island Dog gets kudos for sticking around this thread and making attempts to help? ;)

frank_austin · 2010-09-10T08:56:21.000Z

Tyjenks:

Will I be further labeled as an ass kisser if Island Dog gets kudos for sticking around this thread and making attempts to help? ;)

YLTSP.jpg511×755

ioticus · 2010-09-10T08:56:33.000Z

Just got this email about my refund:

Hello,

Unfortunately, since you purchased Elemental outside of 90 days, we are unable to issue you a refund. This is a limitation that we do not have control of, but I can offer you store credit in the amount you paid for the game.

Please let me know how you would like to proceed.

WTF? What should I do to get these scamming assholes to refund my money :(

razarok · 2010-09-10T08:59:46.000Z

ioticus:

Just got this email about my refund:

Hello,

Unfortunately, since you purchased Elemental outside of 90 days, we are unable to issue you a refund. This is a limitation that we do not have control of, but I can offer you store credit in the amount you paid for the game.

Please let me know how you would like to proceed.

WTF? What should I do to get these scamming assholes to refund my money :(

Would a chargeback via your credit card work?

ioticus · 2010-09-10T09:03:04.000Z

razarok:

Would a chargeback via your credit card work?

I don’t know but I guess I’ll have to resort to threats like that.

frank_austin · 2010-09-10T09:07:04.000Z

Most credit card companies have a 90 day limit on charge disputes. What they don’t have is a 90 day limit on refunds, which Stardock likes to pretend.

Tyjenks · 2010-09-10T09:10:07.000Z

Ugh, I am even sick of my attempts to make everyone play nice. I can only imagine how the rest of you must feel.

Matt_Perkins · 2010-09-10T09:10:12.000Z

Call me kooky, but I’d think Stardock would be trying to make good with customers. Especially in these times…but hey, they really seem to have a great grasp on PR, so I’m probably way off base here. I probably just can’t see The Vision™.

Dave_Weinstein · 2010-09-10T09:13:53.000Z

ioticus:

Unfortunately, since you purchased Elemental outside of 90 days, we are unable to issue you a refund. This is a limitation that we do not have control of, but I can offer you store credit in the amount you paid for the game.

That is an out and out lie.

I know this, because they refunded my money, and it was 11 months later.

frank_austin · 2010-09-10T09:16:12.000Z

Tyjenks:

Ugh, I am even sick of my attempts to make everyone play nice. I can only imagine how the rest of you must feel.

Pretty similarly to you, I imagine.

Mister_Widget · 2010-09-10T09:25:23.000Z

Mazuo:

Can take a long while Mister Widget. I’ve had 2 replies in 2 weeks here.

Thanks for the info. I guess I shouldn’t get too worried yet about their total silence yet… though it would really suck if they dragged out the process past my 90 day mark, and then denied the refund based on their on-again off-again 90 day limit.