One of the general issues with “emotional support animals” is that there has never been any official certification or training for them. You just tell your doctor that you need it, and they write a prescription for it, which usually amounted to nothing more than a vague note. Other folks figured out that there was no real governance, so they just started naming whatever they wanted as their ESA. There are zillion scammy sites that say they will “officially register” your ESA, which confuses the issue for people.
On the flipside, the fact that businesses are afraid of of being sued so they usually restrict their employees from even questioning things hasn’t helped matters.
- When it is not obvious what service an animal provides, only limited inquiries are allowed. Staff may ask two questions: (1) is the dog a service animal required because of a disability, and (2) what work or task has the dog been trained to perform. Staff cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task.