The best Chinese Restaurant in my area is a family run business. They don’t do delivery, only pickup, since I assume it’s too difficult to manage delivery drivers and don’t want to deal with the fees / issues with the big services. Until recently, they were purely a “paper menu + phone” place, and didn’t have any sort of web presence.
At some point in the last month or so, they suddenly added online ordering if you search for them on google. Looking at the fine print, it looks like they’re provided by this service:
It seems like it’s an online restaurant ordering service specifically targeting Chinese restaurants. I assume mostly because they have bilingual Chinese / English customer support.
I’ve seen other places nearby that use vrindi/restaurantwave hosting, and a seafood place near me has “online ordering” by honorpos, which, as far as I can tell, is literally just a web front-end to the POS system they use for taking orders at the waiter stations. Another by me uses an “orderstart.com” url, which seems to be the frontend for menudrive.com.
It’s interesting to me that there does seem to be a proliferation of offerings for online ordering that explicitly are not seamless / grubhub. There’s really no reason not to allow people to order directly via an online portal rather than over the phone these days.