Nah, that statement is bad and makes things worse. The “hit-piece” in question.
Concerns have been publicly raised that she was responding to harassment. It’s not my place to tell employees when they should or shouldn’t feel harassed. In this case, however
It is not my place… but let me butt in on this one.
We won’t tolerate harassment. When an employee feels harassed, we want them to bring the issue to us,
We won’t tolerate harassment, our employees shouldn’t defend themselves in public.
Look, again, I think she really did something stupid by calling out that streamer rather than engaging him in a dialogue about his constructive criticism. Especially because it feels like her aim was to publicly shame him by quote-tweeting, and calling out one of the community streamer superfans a “rando asshat” for the crime of politely disagreeing with her. I mean, you can’t expect to post a thread on social media about your theories and not expect people to respond to it. It is social media after all, and not every will agree with you. Maybe this should have been a blog?
But Arena-net really fucked up this by firing her and the guy who defended her. It only served to embolden the trolls and misogynists who wanted her gone (for the apparent crime of being a woman games writer and unapologetic feminist)
Look, both Price and Arenanet can be in the wrong here. This isn’t a “who’s side are you on” I can’t believe this didn’t end in a joint apology where Arenanet re-iterates their values of diversity and stopping online harassment, where she could apologize for over-reacting to a piece of criticism, and that her feelings and opinions were erroneously directed at him, and not at the scores of people who have harassed her previously.
The thing I really have disliked about the coverage so far is the lack of communication with the streamer deroir, to get his opinion on the whole thing. All we have is his twitter:

I mean, looking over this guy’s feed and reddit, he just seems like a genuine super fan who wanted to engage a dev in a discussion of the creative process, and she admittedly blew up at him. It really seems like he didn’t want this to happen at all, yet Arenanet made it happen anyway.