Did you just contact Samsung directly?
(Haven’t had this problem as yet, but… you never know.)
Did you just contact Samsung directly?
(Haven’t had this problem as yet, but… you never know.)
Yep, I called their regular support line (the 1-800-SAMSUNG one) and explained the problem, and also said that I knew the TV was out of warrantly, but reading the AVS forums, many people were saying Samsung was doing the repair outside of warranty as a customer satisfaction thing. They had me fax in a copy of my receipt and told me that “Executive Level Support” would review the case and get back to me with a verdict if they would cover it or not. Finally after two weeks, I called the Executive Level Support line to get status, and they said they would cover it. That was last Thursday, and the TV was repaired yesterday at lunch.