I only have a handful of Steam games, but previously they played fine. Now, a couple of months past the last time I launched Steam, it no longer launches. I get the same error message every time. I googled it, found a wiki page that’s an official part of Steam support, found the offending message, and did everything I was supposed to, but no go. Steam will not launch and I cannot play any of my Steam games.
So I emailed their tech support. There doesn’t seem to be a phone number. It’s been almost 24 hours now, so I’m not upset about it. I know it’s a bit early, but how long does Steam support typically take to get get back to users? It’s not just one game, but every Steam title I have that is unplayable. It’s a bit annoying.
I’ve used them a couple of times. Generally it’s been a day or two before I heard back. The last time they actually didn’t even answer my question but sent me to a Steam forum where general issues with the recent upgrade were being discussed. Luckily people there were able to figure out what the problem was in my case.
I paid them money for games that require their service to run. I did search for an answer first, found one recommended by Steam, and it didn’t work. I’m hopeful I will hear from an actual Steam rep. I don’t think good customer support means me having to ask other Steam users for help.
I went back and looked. I submitted my question on a Tuesday night and the response came on Thursday morning. So I’d imagine that if you didn’t hear anything today, you should tomorrow. But it may very well be suggestion to go post in one of their forums and hope that the community can solve your issue.
When Civ IV wouldn’t work for me they took aboy 24 hours to respond… they weren’t very helpful, mind. (Soren Johnson however replied on this very forum within hours, although that wasn’t technical questions… I love this place)
I seriously doubt tech support will divulge anything we don’t already know about the client. Even though you prefer going by their shoddy tech line I recommend you describe your problem here while you’re at it. You never know who might have had similar problems :)
If Steam itself won’t launch, you might try uninstalling and reinstalling it. But first, move your games folder (it would SUCK to have to redownload all your games). Hah, i tried to give you a link to the Steam page about moving your folder, but apparently I don’t have 50 posts yet and can’t post links. How interesting. Er…anyways, if you google “Moving a Steam Installation and Games” you’ll get the link.