I’ve had this happen a number of times now - when shopping, Amazon will tell you “order in the next 3 hrs and 23 minutes and this will arrive by Thursday”…then you get the email confirmation “Your item has shipped and it now says it will be delivered on Friday or even worse Saturday”.
I finally had it and used their customer service to call me at my house and I spoke with a rep who was all apologetic and said he would look into it and it would only take a few minutes.
25 minutes later I hung up. There is only so much waiting I can do.
So I had their support call me again and I immediately asked for a manager. Who then professed that he needed my account information - name, email and asked for my mailing address! I asked him how he needs all this SINCE I HAD AMAZON CALL ME WHILE LOGGED INTO MY ACCOUNT.
I am so pissed off at them right now. I have a feeling there really is no good customer support answer to this predicament, but I’m pissed off at this bait & switch on delivery dates I’ve caught it at now.
Anyone else experiencing this?