Oh it’s definitely all his own viewpoint and story. Hell, we can’t really even tell if it was an actual Amazon shipped item or not.
But to the point, that’s part of this issue. Prime was their brand lead that drew people. Regardless of if was or was not an Amazon item, it’s the Prime name taking a hit. The other part is that Amazon has been nothing if not driving toward even faster deliver times, with new warehouses opening quite often. Are they suffering from scale (too much business,) or degradation of their workforce (all the stories,) or something else?
To even see a story like that means it’s a bigger problem than I thought.