I find myself in an interesting situation and I seek the advice and stories of Qt3 for enlightenment, education and possibly amusement.
During a period of unemployment following a downsizing layoff in 2009, I came around to the conclusion that one of the fields I had experience in – tech support – was one I would not try to return to. I had burned out on it before and suspected that the same would happen if I went down that particular path again.
In October 2010 I accepted a position as a TSR – tech support representative – at one of Canada’s major telecomm companies. I figured a job is a job. The six month probation period comes up on April 19th, 48 days from now.
I had a performance review yesterday with my two supervisors. I am generally average in most respects, with nothing in the ‘danger zone’. Except for sales.
As a TSR, I am expected to generate revenue on 10% of all calls. 5% is the bare minimum. I am not at 5%. I was told if my sales don’t improve I will be fired at the end of probation. This was expressed via cute metaphors like ‘you’ll go left, we’ll go right’ and ‘it would be a sad trip down the elevator for you’ (we’re on the 8th floor).
I hate sales. I do not enjoy selling, I am not good at it and it makes me miserable. I do not want to sell.
This has created a problem that will ultimately resolve itself in 48 days. I’d like to be proactive and try to find some other work before then. (I am not going to try to improve my sales because my feelings on working in tech support have been reconfirmed vividly.)
So I need to find a new job and I am bereft of ideas. I can’t return to school in the short term as I lack the savings to go back. What I need right now is stable work that pays decently and doesn’t make me crazy.
Things that make me crazy:
- high pressure environments
- dealing with the public (there are exceptions)
- shift work
I am amenable to most other things. My experience over the past decade includes:
- shipper/receiver at a small company (working for a friend, no forklifts in warehouses, was pleasantly brainless)
- tech support for UBC libraries (mostly onsite at various branches around campus)
- tier 1 tech support (vile, awful, the stuff of mediocre nightmares)
- operating a beach concession (hired and trained staff, pretty much did everything)
- retail computer sales (like tech support but worse)
An erratic and uneven work history, to be sure.
So…where should I look for work? Curiously, at a point in my life when I should be listening to country music and hating kids, I find myself more willing than ever to try new things, within the constraints of time and money. Suggest away!
I will post further colorful events related to this situation as they arise.