I just quit my job at EB over this sort of stuff happening in my store. The manager, and the two assistant managers all quit, and the store has gone a direction I really don’t like. The assistant managers were actually both very caring people who once were managers themselves. They decided to step down and take it easy an assistant, because they couldn’t stand the bureaucracy.
They brought a new guy in, who is a nice guy, but also very much a lapdog to his corporate overlords. I probably would be too if I had to do this for a career thing. As it is right now I don’t want to slap people across the face with sales shtik.
I heard the new boss offer a guy Magna Carta 4+ times in a row the other day. This guy very clearly said that he’d read reviews and played the demo. He didn’t like the gameplay. The boss kept pushing it none-the-less, because it was pre-played.
In addition to just the poor new environment I’m splitting, because I’m headed off to college and I have a job that pays $12-15 an hour offered to me. So, It’s not totally due to the way we’re forced to treat customers, but also for some personal interests.
EB was a great store to work at when I was with a team of people that actually had the same mindset. They cared about whether or not customers were satisfied, more than sales numbers. It’s completely reversed now.
Personally, I think the upper-management of the company is fubarred, and things are getting more fubarred with this merger. People must be getting nervous about their jobs and making more mistakes. I’ve seen plenty.
Don’t get me wrong, the guy you spoke with sounds like a dolt, but he gets paid to be a dolt. They don’t pay their workforce well enough to get a good one. The only time you’ll find it, is if a silly person like myself, gets attached to the job because of the other people who work there. When you work with a lapdog barking orders at you, there’s no motivation. You get nothing for it, and really it’s just stressful and tiring.
They had incentives before, and they removed them. I’ve put in my two weeks, and I dread going to work. Once upon a time, it was something to look forward to :)
Yes, the people who work in your local EB store have everything to do with whether it’s a good place to shop. The corporation itself does nothing to encourage the “right” kind of people to work there.