There are, broadly, (at least) two competing and opposed groups of crazy people on Twitter. They’re not equally bad (I’d rather offend Cheong and his ilk any day) or moronic, but they’re both pretty bad and moronic, and to appease one is to inflame the other. I don’t think they’re equally large, either, though, and although what for the sake of context I will call the Cheongites tend to be overrepresented among gamers, I think in general appeasing their foes is a better business decision.
Which annoys them to no end, I’m sure.