I can only report what I see. We use A LOT of expensive Google services (GCS, etc.) at work and it is damn near impossible to get a support person on the phone.
That’s not an issue with Apple right now. I don’t have a problem with the Chromecast - was just trying to point out a few a the reasons why I think Apple (and the AppleTV) have been able to maintain a hold in education.
Of course, they use Google Apps for Education at the school. We use G Suite, Firebase, PubSub, Cloud SQL, BigQuery, lots of Compute Engine, Data Studio, and a lot more at work. We pay loads for it. Support is a room full of chirping crickets.