iPod nano: screen does not display text

My daughter’s nano screen lights up but we cannot make out any text, menu items, etc. Is this common? Is there a fix?

Does iTunes recognize it from the PC? If it does, the very main view when you select the device in iTunes has the ability to “Restore” an iPod to default settings.

All music and files on the iPod will be lost, but this might bring it back from the dead. Otherwise you’ll need to send it in or take it to your closest Apple store.