I was in Seattle this week and visited Bellevue Square where there is a Microsoft Store and an Apple Store, almost literally down the street from a very tall Microsoft building. The Apple Store was smaller, but was literally packed with people. The Microsoft Store was much larger and had more employees than shoppers inside. This was around 3:00 in the afternoon. I imagine the difference might be even more pronounced in the evening.
I also saw a shopper empty Microsoft Store in University Village in Seattle (there was a women entering with an HP something or other in a box).
Other than trying to copy Apple, what exactly is Microsoft trying to accomplish with these stores? If you want to do a very quick anecdotal analysis of who is succeeding and failing at retail, compare areas where Apple and Microsoft Stores co-exist. I’m not sure that Microsoft is really trying to sell anything in these places. Maybe a place for people to try stuff before they buy it on Newegg?