TV was working fine one night, but the next day around noon I noticed it was on and displaying a Google/android logo. I thought that was odd, considering I hadn’t turned on the TV and it’s not a logo I normally see anyway. I thought maybe my dog sat on the remote, but they were all out of reach so I believe it was a software update that was run, perhaps when I turned off my TV the night before or it happened while I was on standby. In any case, the TV was obviously stuck in a reboot loop. Sometimes I would get a signal just briefly (1-2 seconds) before it shits itself and starts the reboot all over again.
I couldn’t get the TV out of the reboot loop, so I looked up info on how to factory reset my TV (XBR-65X810C is the model number). I didn’t know if I was relieved to see my issue as the very first item on their FAQ or nervous. You’re supposed to unplug, hold down VOL- and POWER at the same time (buttons on the set, not the remote), and keep them held down while you plug the set back in. While that required some gymnastics to do it on my own (thanks for putting the short power cord and the power buttons on opposite ends of a 65" TV, asshole), I was able perform the steps.
After 10-30 seconds of holding it down, I’m supposed to see the LED on the TV go from flashing white to flashing green. This never happens, though. The LED stays white and the TV proceeds to walk through it’s reboot loop. I’ve tried unplugging the TV and repeating those steps five times now to no avail. For some reason the factory reset just doesn’t seem to be working.
I contacted Sony support and their response was basically “ur out of the one year warranty. Get fucked bro.” (It’s two years old at this point). They offered no help or instructions other than to point me to the same instructions which I had just been following. Then the “tech” just said “Well it’s obviously a problem with the set, so I can’t help you.”. Interesting response from tech support! If only the problem were with, uh, something else other than my TV, then maybe he could have helped me?
Anyway, does anyone have any advice? I have a BIOS for the TV on a USB drive, but I don’t know how to flash it without getting into the TV menu which I can’t do due to the reboot loop. Anyone here have any ideas on what I might be able to do?