You can have a negative review and a ton of hours if it’s a competitive game, and the changes made really hurt the experience , or if a business decision is really consumer-hostile.
In fact, I think most folks will get burnout and a negative experience from competitive games at times- competition will always lead to frustration because you will plateau, and always at a level below where you want to be, unless you’re a legit pro gamer- and it even happens there.