Spending years releasing large updates, trying to fix and improve the game for free will earn a lot of good will with gamers, no matter the initial fuck up. Bioware/EA and SquareEnix of course do nothing of the sort and are all about maximizing profits with DLC and sequels. Nothing terribly wrong with that, but you certainly are not going to gain any billboards outside your office.
I am going to try and get back into this game for the 3rd time, having bounced hard off it both times before. I should love this game but I kept finding it empty and boring.