warning <rant> warning
Just got off the phone with Bryant - I am furious. They have no compassion - it’s all pass the buck…
Let me paraphrase. The installer said I needed to talk to Bryant to find out exactly what fail-safes are built in my model. I know if the unit has a failsafe to shut the compressor down or the motor in case the fan gets stuck or the coolant runs out - this might mean Bryant is potentially responsible even though the unit is beyond the warranty period. I explain my whole situation to her, my health, the critical need for A/C, we’re not rich, we maintained the unit perfectly - I’m very congenial through the whole conversation though it won’t sound like it in my badly parahrased text below
I ask her what fail-safes the unit has - she tells me,
“We don’t have that information”.
I tell her, “But the local dealer said I need to verify with you to see what fail-safe’s are built in”.
We go round and round for 15 minutes, I’m just trying to get some basic information from her… in the end,
“If it’s a day over warranty we don’t do a thing”
“Sorry it will hurt your health but you’re past your warranty”
“You should have bought our extended warranty program”
“We (Bryant) doesn’t have that information”
Honestly, I understand typical CSR situations and how helpless their jobs can be. This is not one of those cases. She’s a manager, this is her job, she works for Bryant.
Me, “So let me get this straight - You make these, you sell these, and you know nothing about them?”
Her, "<she keeps talking around my question not ever answering it> Talk to the installer".
Me, “I DID talk to the installer, which is why I’m calling you”
I press her further, saying for the billionth time, “THEY MAY NEED THE INFORMATION FROM YOU…”
She then goes on to say, more corporate baloney “Oh, well you need to get that information from the regional distrubitor”.
Me, “What’s that? Are they a level above the installer? You’re talking about middlemen right? Why would they have any more information than you or the qualified installers - they’re middlemen, whereas you design and build the units”
Her, “We can’t help you with that”.
Me, “But what if it was within the 5 year period?”
Her, “We’d be responsible”.
So let me get this straight. The people who design, engineer, and build this stuff don’t know anything about it.
With the emblem “Whatever it takes” in the lower left of their homepage can’t help me with a simple question. It’s a dead end and the only people who supposedly can answer it - are people who do NOT work for Bryant.