Some cost control can be achieved through moving healthcare from a customer service attitude (the standard in the US) to a health first attitude (how it’s normally in single payer systems). That is, whatever government financed healthcare gets instituted, it needs to focus on health results, not making people happy or felt cared for.
When I say customer service I mean:
- Do not spend time listening to patients concerns and being nice for the shake of being nice if the diagnosis is clear.
- Do not do extra tests that as a professional you think are not needed, no mater than the patient wants them.
- Prioritize waiting lists and be confortable making patients wait for cosmetic or unimportant treatments.
The above do not diminish the effectiveness of a health service, only the public perception of it (and in the case of too many test of treatments, it might actually improve results). But allows to keep things under control.
Case in point: we are going to have a baby, and both me and my wife have both public (single payer) and private ($60 a month for premium service with no deductibles nor limits) health insurance. The public one is free, and so far the meetings with specialists have been 10 minutes affairs, quite impersonal, just doing tests, looking and results and if everything is fine (it is so far), that’s it, let the next patient in. We are getting a lot of tests and meetings done with doctors, though, as per the standard procedures here, sop it’s far from a bad service health wise, but it is impersonal. By focusing on efficiency, they manage to see way more patients per day (about twice the number) than the doctors in private clinics.
Of course, since raising a baby raises questions, we are also going to private doctors through our private insurance, which give us 30-40 minutes per session, record the ultrasound scans (in the public system they don’t give you the recordings) and just answer our questions until we get bored of asking. It is nice, and welcomed, and since we have private insurance anyway we are taking advantage of it, but it is not needed. For labor we will be using the public system, since that’s the one that minimizes risks. We might not have an individual room, but we are willing to sacrifice that comfort for the extra safety of a well working, efficient system (private clinics tend to be less equipped, specially if complications arise, and have -slightly- worse safety records).
It’s hard to make people understand healthcare should be looked at mostly from a result driven standpoint, specially since most of us aren’t expert and get scared when facing health crises, but I feel it’s an important aspect of cost and efficiency in such a system.