Did I ever share my son’s—er, my hypothetical and totally not real family member’s story?
So he got really sick while at college. Someone with him called campus security, unsure what to do (he was in no condition to talk on the phone). They said there’s a hospital not too far away, and he could either grab an Uber or an Ambulance. I got a text asking what to do (he could type while puking, which is oddly impressive). I gave him pros and cons of each; pay out the nose for an Ambulance (our deductible was $500 at the time) yet get urgent care on the trip or if his insides could stay inside, take a much cheaper ride and get care there. He opted for the ambulance.
Long story short, it was a really nasty norovirus. He got lots of meds and fluids on the way over, although he couldn’t remember much as he was passing in and out of consciousness. So I was ready for the bills. The ambulance ride alone would eat our deductible, and then copays up the wazoo. Well, I eventually got some bills, but NOTHING for the ambulance.
I called the insurance company; nothing submitted, yet. Months passed. I called again, expecting something by then. Nope. I started to worry that he’d have some unpaid bill sitting on his credit for 7 years. I called the hospital, asking if they knew which service it was. Nope. Could have been one of a dozen. I started calling the ambulance services. To say their people were surprised that someone was calling about NOT getting a bill is putting it mildly. One after another, they all said they didn’t have anything for my son nor anyone who was even close (they checked alternate spelling, location, etc.).
Until, of course, I reached the twelfth company. There was nothing by his name, no outstanding balances for any service around that time.
Then the helpful person on the phone said, “Hmm. From near the university, you say?”
“Yes,” I replied—pulling out my insurance info with the assumption they’d ask for it.
“So the city does an interesting thing; for indigent members of our population, the city actually reimburses ambulance services.”
“So if, for instance, nobody ever bothered to collect a name from the hospital…”
“…reimbursements are processed monthly.”
“I shouldn’t ask any questions, should I?”
“I think you’re all okay.”
Thus ended an interesting educational experience.