So I was wondering if anybody else has had any experience with this device?
I ask because, after dealing with it for the last 6 months, I was told that I would be receiving a discount of $149.50 on my policy due to my safe driving.
Except my next bill (6 month paid in full) is a whopping $7.50 less (that’s a whole $1.25 a month!). Now, even before I applied for Snapshot I had read that everybody who participates basically has the same story; they get a huge discount! … that’s completely offset by rates that mysteriously increase by coincidentally the same amount as said discount.
I started a support chat with them and caught the guy lying to me when I asked why my premium hadn’t gone down much. He said it was because the online document signing discount only applied to the first billing cycle. I asked him how much that discount was. He said he didn’t know, which is just impressively incompetent if true. I asked him how in the hell he could possibly know that was the reason for the increase if he didn’t actually know how much it was. He said the system showed that was the only discount that had changed. I told him that if that were true, the discount would have to have been $141.50 (which is absurd). He then went full retard and agreed that this must be how much the discount was. I proved to him using Progressive’s own site that it would have only been roughly $69 max, leaving about $72 of the increase unaccounted for. He then immediately apologized for lying to me and copy/pasted a generic response about how recent adjustments in the state of MI caused an increase in rates.
So these assholes are basically full of shit, right? I’ve looked at my declaration pages from the two billing cycles and I just do not see how or where this discount (or any others for that matter) are actually being applied.
Do any of you have any insight or perhaps some hate-filled auto insurance rantings that could amuse me?