Oh boy, bankruptcy in the next two years, eh? Even worse than I thought. Lampert sounds like the prototypical CEO, living in an ivory tower and not showing at the office, convinced he can do nothing wrong because he succeeded once in his life and equally convinced he’s privy to unique, divine business knowledge that he has to shout into his subordinates. Look how well it’s going, too!
Anyway, speaking of the store itself, the other thing that always surprised me about Sears is that there were all these other services tucked away hidden in the corners: surprisingly reliable clock/watch repair service, low-priced barber, travel agency, eyeglass store and a really good roofing service.