Agreed. From what I could tell, it seemed like they were micro-managing their managers and employees, who in turn were passing that extreme pressure on down the line to the customer.
I distinctly remember one of the last times I went there (maybe 10 or 12 years ago), I couldn’t decide between two full-price PC games. I finally settled on one of them, took it to the counter, listened politely to the employee’s required spiels, paid for the game, and left.
Just outside the store, I had a quick change of heart, and decided to go back in and buy the other game as well.
I thought the dude at the counter would be happy. After all I was now buying a second game.
Instead, he looked exasperated and said, “Why in the world did you not buy this along with the other one?”
“I thought I could only afford one of them. Then I changed my mind outside. Why?”
“It’s just that it looks better for us if you combine purchases rather than each one single.”
I was trying hard to grasp the concept. “And why is that?”
“Because we have a program where…Look never mind, alright? Thank you very much!”