Along with the general fact that they are still running on a decade+ old small map FPS engine to try and make a space MMORPG with an endless army of recent college grads, the other thing is that along the way they have promised basically everything.
They have not promised a really good space game, they have promised Ready Player One’s Oasis.
There’s a reason that they don’t have Chris Roberts talk anymore, every time he did he "yes, and"ed every insane idea like a beginner improve class.