This is a long shot, but… is there anyone from BioWare lurking about here? I’m trying to resolve a problem with my SW:TOR account. I’d really like to get this settled before launch… or beta invitations…
How to describe it? I used to have an EA.com account at email address A. When the SW:TOR site went live, I registered there at address A also. Late last year, I changed the address of EA account from A to B. Now B is my Origin account, where I actually have games registered and such. It’s also associated with my BioWare social account for things like Dragon Age and ME2. All well and good.
The thing is, I left my SW:TOR account at address A. And EA went and upgraded it to an Origin account. So now I have two Origin accounts, one at A and one at B. Worse, although I purchased my SW:TOR preorder at A, when I registered it the web site, it effectively ended up being applied against Origin account B… which is not what I want at all. I want my SW:TOR account on A, along with everything else–but I can’t change the email address on my SW:TOR account, because their system sees an existing registration for Origin account B–which is mine, but they don’t know that. I need somebody at the EA end to associate my SW:TOR account with B, instead of A, and to move the pre-order registration to account B as well. sigh
The best place I’ve found to ask for this is the Support link on the SW:TOR site. They have some FAQs for the account merge, but they don’t quite apply to my situation. There’s also a form there that you can fill out, with a return address and a blank to type your questions. When you send it, you get no acknowledgment that anything has happened. You’re immediately dumped back to the main page without so much as a message. It’s been five days now, and I have yet to even see an email acknowledgment that my question was even received. So I’ve sent the question again… twice now. I have no idea whether anyone will get to them eventually, whether the support staff is just overloaded, or whether my requests are just getting eaten, without ever being sent at all. This silence just makes more work for their support staff in the long run, I think. If I’d received an automated “we got it, we’re awfully busy but we’ll get to it in sequence” email at the beginning, I wouldn’t have wasted my time and theirs, sending two extra requests.
Anyway, if there are any staffers about who can shed a little light on the backlog situation (or even get me some assistance), I would be a happier person. So I’ll finish with a hopeful, “Thanks in advance!”