Definitely a hard problem. Factorio decided to take the deterministic route for their networking sync, and it was fun reading their blogs over the years about all the edge cases they ran into because of that choice.
Well, I finally opted back out of the new library interface. It locks up on me constantly. I had to reboot steam pretty much every time I wanted to use it.
The most recent thing they did was rip me off. I bought Planet Alpha at a discounted price of $15.99. Then I asked for a refund. They refunded me the present discount of $4.99. I’ve put in a ticket but I am not expecting anything.
Well, they made a point to say they don’t consider it “refund abuse” when a person buys a game right before a discount, refunds it, and buys it again at the lower price. One would think they’d honor the request in the same spirit.
So, did you get your money back?
Nope. They asked me for a pic of the transaction. According to my account I purchased it for $4.99. I asked the wife to bring up the bank records so that I can at least show them that I spent $15.99 and not $4.99. Waiting for that now.
So you’re pretty sure it hit your card at 15.99 but it shows on Steam’s account it’s 4.99. That would be… kind of scary if it does that.
Yeah, that’s gross incompetence on their end.
Edit: maybe it’s not after all, if it has never been on sale for that price, they would want proof.
I find this mind boggling.
FWIW, the Steam price history graphs don’t show it being for sale at $15.99 ever: https://steamdb.info/app/485030/
Did you get an email receipt?
Waiting for the bank statement. Wife’s brand new iPhone no longer recognizes her face. Maybe it’s a… conspiracy!
She forgot her passcode?
And how is a transaction from your bank statement going to help? You could have bought multiple items, and it won’t show that. Your Steam purchase log and receipt both say you paid $4.99?
When it comes to financial transaction, I would take what a bank says over a storefront. Storefronts can make mistakes and they actually do more often than most think. You can also track down specific transactions that aren’t that old somewhat easily.
Valve wouldn’t be the first company to show one thing and charge another by accident, or maybe it is a mix up between multiple transactions.
I guess so, it happens sure, but rarely with reputable businesses. This all seems pretty easy to me. Line up your receipt with the transaction. Would take me 30 seconds to figure out. At this point I am more curious than anything else.
Oh I am not talking fraud here, think more like glitch… like the day WalMart took every debit transaction and sucked it out twice from everyone. I in no way think would do this on purpose, Steam or any other reputable game company.
So she did not find a charge of $15.99. So I obviously imagined it. I need to keep up on my meds. Getting old sucks.
It’s okay!
You made an inquiry, they asked for proof, you didn’t find any… and that’s the end of it. Boy if only all memory lapses were that painless.
So… how much did you pay for it?? I need closure, man!!
Apparently $4.99.