I got my Surface Go at the end of last year. It’s still under warranty.
But recently it developed a problem where a strip 5mm across the screen refuses to respond to touch or pen.
So I submitted a repair service request and dutifully downloaded their diagnostic tool and ran the tests etc.
The repair service got successfully created. But here comes the start of the troubles.
- I need to package it for shipping, the courier is to pick it up from me.
- But the shipping label refuses to print. Their website crashes and gives me a blank screen with a literal “” when I request for a shipping label.
- I started chatting with the customer support. Over a period of 3 days, 3 different support personnel gave me the ran around, not bothering to look through their support logs, making me repeat the same information every time!
- They sent feel good emails like “I’ll be following up on this. This is the ref #” but I get zero replies when I reply to their email.
It’s day 4, the shipping label is still not ready. And guess what? When I log in to request for an update today, I found myself blocked from asking for an online chat. The last customer service personnel apparently “escalated” my case and now I am blocked from asking for customer service!
What an awful load of crap. This will be the last Microsoft Device I’ll ever buy. It’s just horrible, the way the treat people. Zero human decency.