2721

I’ve found that resume from standby is occasionally flaky on my ps4 (like a hang every week or two). Since I have been shutting it down instead of standby the flakiness has gone away fwiw. Diego

2722

Yea, I had it happened to me a few times. Happens on the new white one too. Hopefully it’s not a ticking timebomb and in 3 years we all have the new ylod.

2723

Nah. Think it is occasionally flaky drivers on suspend / resume.

2724

So last night I had just turned it off completely as opposed to quitting to standby. And the fucking thing was on this morning! At the screen where it told me the power had been removed and don’t do that blah blah. So I called Sony. The automated system told me I had a 20 minute wait and suggested chat via the web. So I got online and did that. The wait was like zero but the process was pretty slow, the person helping me was obviously helping a bunch of other people.

Sony chat person just said basically, after I explained what was going on, “Hey that sucks, we apologize but it needs service.” Their process for this involves them sending you a box and a shipping label, which takes 3-5 business days. Then it takes 10-14 business days to get your PS4 back (and they might just send you your existing PS4 back, not a new one…). I found that to be completely unacceptable. This is a $400 product that was 8 days old when I called. They should cross ship a brand new replacement, if they want a credit card # as insurance fine, but don’t fucking make me wait to use something I just paid you hundreds of dollars for.

So I said thanks but not thanks and went the way I should have to begin with, Amazon support. In literally 2-3 minutes a brand new PS4 was on the way from them, with next day shipping. I just have to return the defective unit, within a month, on them. I love Amazon. IMO they set the bar for customer support. They usually impress on the first pass any time I have had a problem, like today, but anytime their first pass has not been enough the second always has been. A few years back I had some Christmas stuff get stolen (apparently, UPS showed delivered but no boxes) off my porch. It was December 23 and it was like $300 of Christmas gifts. Upon reporting this, by phone in this case because of the timing sensitivity, they replicated the shipment overnight on their dime, everything arriving on Christmas Eve.

Anyway, and I feel kind of stupid now…but when looking up this problem a few sources suggested reseating the HDD. I just didn’t think that solution would solve my symptoms which seemed very clearly power supply related. But I did that anyway, after requesting the Amazon replacement. And so far…so good. The PS4 has been on standby fine all day and not rebooted or turned on or off. So I will probably run the replacement PS4 side by side with the existing one for a week or so and keep the one that fares best.

2725

I tried reseating the hard drive, but my system eventually starting turning on in safe mode again. Prior to the last time, I had been able to get to the main screen by just restarting, but a few weeks back it would only boot to the safe mode menu. I tried downloading the firmware twice, but no luck. I found a suggestion by someone on a forum that the update should be saved onto a USB drive and transferred that way, as the Internet option doesn’t seem to work, and so far so good. It’s been a giant pain, though. After a month-plus-long ordeal to get my 360 fixed early last year, I’ve tried to avoid the tech support route, but updating via USB is my last option, so it’s getting sent back if anything happens again. A small upside is that it seems like getting the PS4 fixed is a much easier process … which is still kind of a crappy upside.

2726

Okay that’s pretty amazing.

2727

So…I spoke to soon. Reseating the HDD did not fix the problem, I woke up to the same shit this morning. So I swapped it with the replacement. /fingers crossed.

2728

Olaf I am sorry to hear about your experience, but I learned a valuable lesson from your troubles…if I order a PS4 at some point I will do so through Amazon. I hope your new console is more stable.

-Todd

2729

I’ve only had my PS4 crash once, during a long night of gaming. I noticed a lot of dust build-up on the front, particularly around the USB ports, so I’m guessing it overheated. Ye ol’ DataVac solved that problem.

2730

So the new one has been stable in standby for over 24 hours…looking good!

2731

And that is why Amazon has amazing service.

2732

I had a weird crash the PS4 using Vita as remote. I manage to lock the user from the menus or something, I dont remember the details.
Other than that, its a good machine: almost no noise, its powerfull and interfaces are good enough.

2733

THere’s a new patch coming out today, with support for Youtube upload, USB Music Player and best of all, their new buddy system or whatever its called. Basically, a friend can see you play a game you have in your library. You can then turn over the controller to your friend, as if he was in your livingroom, and he is now playing your game, without having to have it in his library. If the game supports couch multiplayer, you can both play it, again without having to have the game in his library. Thats a rather cool thing.

For instance, I have a friend who is curious about Shadows over Mordor - he can now check it out my game like that.

2734

Sorta like Steam Family sharing? That is a nice feature!

2735

It’s basically Remote Play with your friend. Which means the person acting as the main system needs a good internet connection, especially upload speeds.

2736

DO NOT use standby mode with today’s update. There’s a chance that you won’t be able to wake your PS4 up if you do. It happened to me. This:


https://support.us.playstation.com/app/answers/detail/a_id/5044

is the closest thing to an official solution I’ve found so far. Note that rebuilding the database “can take several hours”, and plan accordingly. I don’t have time for that tonight. So much for enjoying a game.

Or, you could pick up an Xbox One, which is enjoying a holiday season of reduced prices, increased functionality, and well-regarded (and functional) exclusives. I might.

2737

Dammit, I put it in standby/rest mode this morning. Now to see if I’m affect.

As for the music update. You need a folder labeled “Music” in the root directory for the PS4 to see it.

2738

Fwiw I found standby / rest / whatever they’ll call it tomorrow to be buggy since launch. Usually ok if I let it sleep by itself, but forcing it into standby occasionally caused hangs for me all along.

2739

I’ve used the standby/rest mode constantly since I had the PS4 at launch and haven’t found it to be troublesome at all. I checked how it’s working just now to make sure the update didn’t bork it and it seems to be fine. Hopefully it manages to stay that way. Thanks for the heads-up on that, Luke.

2740

It says rebuilding the database “can take several hours” on Vita and PS3 too, but it rarely takes more than a few minutes.