What's the verdict so far on Project Fi?

[Matt_W]

Google customer service has apparently taken a nosedive in the last 6 months or so. Caveat Emptor:

Beware Google Store Returns

I ordered a Pixel 3 XL to see if I wanted to switch from Apple to Android, tried it out for a couple of days and then initiated the return process (knowing I was going to be charged a restocking fee). I used their return RMA shipping label, dropped it off at Fedex (as I’ve done previously with Google Store returns) and did not think about it for a couple of weeks. At week three I contacted Google Support and they told me they received the device and would let me know about the refund shortly. A…

I will probably switch away from Fi soon.