Death threats, doxing swatting etc are never acceptable but i also think its not really relevant as ive been in customer service over 40 years and assholes always have happened, also like .1 percent of people but its to your face or over the phone. Ive been told that I and my family should die of cancer (to my face) for only one example. You call security and have them escorted out, hang up on them, or shrug it off and grow a thick skin. Or you find another line of work. Not saying its acceptable but its not new. Now its all out there and instantaneous but definitely its not a new thing. If you are in any business customer related, its gonna happen. And if your customers are unhappy they have every right to communicate that, but not with death threats, Now in an online platform especially where you pay for it, publishers need to do more to weed out the bad players and personally they should be reporting it to the police if theres threats involved.