I apologize for suggesting something you’ve likely already done, but just in case:
- sfc /scannow from an elevated prompt
- disable your AV
- try again
No problems, looking for things to try,
I have indeed tried those things, only AV I’m running is Defender which shouldn’t be an issue (and I don’t see a way to shut it down anyway - I did turn off the firewall.)
What is really discouraging is that I tried running a clean boot with nothing in Startup running, and shut down all non-MS services. Still the same problem. I’ve uninstalled my nVidia video card. I’ve uninstalled the wireless card (after update downloads were downloaded.) I’ve tried an install from a USB stick using Media Creation.
And what really drives me bonkers - I actually somehow got it to run fully and complete last time an update came out (see earlier in the thread) but doing exactly what I did that last time that worked, now doesn’t work. It even kicks the error out at the exact same 45% as before.
You can give this a shot, but it sounds like the windows update download part works fine, and the updates themselves are failing. But worth a shot.
Do you ever think maybe your drive is going bad? It’s just so weird and intermittent.
After reading all that you have done and searching for answers the only things I keep coming up with is hardware failure or some recently installed software that’s preventing your update. Since this was a couple of months ago did you install any new software? Also you mentioned that you had this problem with the previous update but did some things and got it to work. That leads me to believe that you might have a hardware problem. As Tim mentioned above have you considered that your drive is going bad?
Thirding hardware.
Jeff, I think your issue stems around this part, but it’s just a guess based on the repeat of the same thing, you clearing off space prior to the last one working, etc.
If possible, in your run bar, paste this into windows search:
%windir%\Windowsupdate.log
Scroll to the bottom of that and see if there is any additional info on the failure. Note that it is not just a failure log, it is a running log of what it’s doing during the update, so you should be able to see what point it is getting stuck on.
Yeah, it’s a good thought. I did run some health scans on my hard drive, and everything I’ve run indicates no problems. When I do a google search on this, there are a LOT of people with the exact same problem, with it hitting 45% on the reboots and then stopping and spitting out the same error. The “fixes” are different, however, and usually involve some driver of some video card or wireless card or something similar. However, only about 10% of the reports I find end up with a resolution - most of the people do everything the MS techs ask, including sending in their logs, and nothing works.
This is why I’ve tried uninstalling my video card (on a laptop, old nVidia GTX 680m) and my wireless card and disabling anything I can find in device manager that seems un-needed. Also why I’ve tried this with a clean boot (no startup items.)
@Skipper, I’ll try the command when I get home from work, thanks.
No worries, JeffL. Good luck. The reason why I think it might be space related is that Windows 10 by default will manage the swap space for memory<->hard drive temp swap. And the lower amount of memory you have, the more space it will hold there. For more information on what I’m talking about, search Windows 10 minimize paging file.
I don’t think you should permanently change your paging file size, but I think out of that 36GB you have to factor in the paging file size, the size of the update downloaded, the amount of space needed to extract that download and run it, etc.
If you have a second drive, you could get back a little on your OS partition by uninstalling a program on the OS drive (if under that drive) and reinstalling it but choosing the install location as the second drive. Etc …
You can also search for and run Disk Cleanup under windows search.
I tried Skippers suggestion and found that I needed to open the powershell, then type ‘WindowsUpdateLog’ into the command line. This generated the WindowsUpdate.log and placed it on my desktop. I then opened it using Notepad++ and looked at what was in there. You can also open it in notepad.
To give an example of a hardware failure, I have a 4 year old HP desktop with integrated graphics. It was working fine and gave absolutely no indication that there was something wrong. One moment it was working fine, then a bzzzzt happened and the screen froze and had to reboot. It worked for about a minute and it went bzzzzt again and froze. This time when I rebooted the monitor never got a signal. I tried a different monitor that I knew worked and still no signal. Conclusion; integrated graphics chip blew. There was no warning everything work like it was supposed to then bzzzzt nothing.
As to Skippers suggestion about freeing up more drive space, if you disable hibernate and delete the file that windows creates for it you can free up 20 -30 gig if I recall correctly. Can’t remember how to do this, its been a long time ago (was using a 128 gig ssd at the time and was running out of space).
Edit: Just checked on hibernate and the file it creates is around 75% of your installed ram. So 8 gig of ram will have a 6 gig file. I have had 32 gig of ram ever since I went to 64 bit os and I saved around 24 gig when I disabled hibernate.
I got this log and I’ll be darned if I can figure anything out from it.
Can you copy the last 20 or so lines posted in it?
OK, it just tried again, got the same error, rolled back, and as soon as I logged in I got a message that Windows needs to update and is downloading the updates etc,
Here are last lines, Note one of them is repeated about 20 or more times in a row so I’ve deleted the repeats:
2018/04/03 17:42:36.1261728 4560 6624 DownloadManager [0]11D0.19E0::04/03/2018-17:42:36.126 [agent]Attempted to resume update FE2BA97F-43C5-48BE-97E6-ACB9DE47C182 for reason 0x6 (NetworkCost|Restricted), update is no longer suspended afterward.
2018/04/03 17:42:37.0374485 4560 6624 DownloadManager [0]11D0.19E0::04/03/2018-17:42:37.037 [agent]DO job {353A95C8-7494-4E59-9F23-3333E90CE3DB} completed successfully
2018/04/03 17:42:38.5284780 4560 5856 DownloadManager [0]11D0.16E0::04/03/2018-17:42:38.528 [agent]Queueing update FE2BA97F-43C5-48BE-97E6-ACB9DE47C182.1 for download handler request generation.
2018/04/03 17:42:38.6326228 4560 5856 DownloadManager [0]11D0.16E0::04/03/2018-17:42:38.632 [agent]Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 94A18BCF-7175-4807-ABFD-8D53CC1BB2F4 is PerUpdate" regulated and CANNOT download. Sequence 4806 vs AcceptRate 0."
2018/04/03 17:42:38.6326891 4560 5856 DownloadManager [0]11D0.16E0::04/03/2018-17:42:38.632 [agent]Update 94A18BCF-7175-4807-ABFD-8D53CC1BB2F4.200 is not allowed to download due to service regulation.
2018/04/03 17:42:38.6331976 4560 5856 DownloadManager [0]11D0.16E0::04/03/2018-17:42:38.633 [agent]Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 94A18BCF-7175-4807-ABFD-8D53CC1BB2F4 is PerUpdate" regulated and CANNOT download. Sequence 4806 vs AcceptRate 0."
2018/04/03 17:42:38.6332001 4560 5856 DownloadManager [0]11D0.16E0::04/03/2018-17:42:38.633 [agent]Dynamic download data fetcher for ServiceId 7971F918-A847-4430-9279-4A52D1EFE18D does not exist.
2018/04/03 17:42:38.6451325 4560 5856 DownloadManager [0]11D0.16E0::04/03/2018-17:42:38.645 [agent]Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 1D4540CD-0483-4F8A-9077-F5093CC41F44 is PerUpdate" regulated and CANNOT download. Sequence 4806 vs AcceptRate 0."
2018/04/03 17:42:38.6451735 4560 5856 DownloadManager [0]11D0.16E0::04/03/2018-17:42:38.645 [agent]Update 1D4540CD-0483-4F8A-9077-F5093CC41F44.200 is not allowed to download due to service regulation.
2018/04/03 17:42:38.6454942 4560 5856 DownloadManager [0]11D0.16E0::04/03/2018-17:42:38.645 [agent]Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 1D4540CD-0483-4F8A-9077-F5093CC41F44 is PerUpdate" regulated and CANNOT download. Sequence 4806 vs AcceptRate 0."
2018/04/03 17:42:38.6454972 4560 5856 DownloadManager [0]11D0.16E0::04/03/2018-17:42:38.645 [agent]Dynamic download data fetcher for ServiceId 7971F918-A847-4430-9279-4A52D1EFE18D does not exist.
2018/04/03 17:42:38.8667058 4560 5856 DownloadManager [0]11D0.16E0::04/03/2018-17:42:38.866 [agent]Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 94A18BCF-7175-4807-ABFD-8D53CC1BB2F4 is PerUpdate" regulated and CANNOT download. Sequence 4806 vs AcceptRate 0."
2018/04/03 17:42:38.8667088 4560 5856 DownloadManager [0]11D0.16E0::04/03/2018-17:42:38.866 [agent]Dynamic download data fetcher for ServiceId 7971F918-A847-4430-9279-4A52D1EFE18D does not exist.
2018/04/03 17:42:38.8668922 4560 5856 DownloadManager [0]11D0.16E0::04/03/2018-17:42:38.866 [agent]Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 1D4540CD-0483-4F8A-9077-F5093CC41F44 is PerUpdate" regulated and CANNOT download. Sequence 4806 vs AcceptRate 0."
2018/04/03 17:42:38.8668952 4560 5856 DownloadManager [0]11D0.16E0::04/03/2018-17:42:38.866 [agent]Dynamic download data fetcher for ServiceId 7971F918-A847-4430-9279-4A52D1EFE18D does not exist.
2018/04/03 17:42:38.8673237 4560 6708 DownloadManager [0]11D0.1A34::04/03/2018-17:42:38.867 [agent]Generating download request for update FE2BA97F-43C5-48BE-97E6-ACB9DE47C182.1.
2018/04/03 17:42:38.9663065 4560 6708 DownloadManager [0]11D0.1A34::04/03/2018-17:42:38.966 [agent]Calling into handler 0xc to generate download request for update FE2BA97F-43C5-48BE-97E6-ACB9DE47C182.1.
2018/04/03 17:42:38.9753232 4560 6708 Misc [0]11D0.1A34::04/03/2018-17:42:38.975 [client]Validating signature for C:\WINDOWS\SoftwareDistribution\Download\3bbe913523b063ccd6f178f733c3e742\DesktopDeployment.cab with dwProvFlags 0x00000080:
2018/04/03 17:42:39.0125999 4560 6708 Misc [0]11D0.1A34::04/03/2018-17:42:39.012 [client] Microsoft signed: Yes
2018/04/03 17:42:39.5286405 4560 6708 Unknown( 17): GUID=580dee40-4d23-379f-0b70-358e2caca1af (No Format Information found).
2018/04/03 17:43:15.2660000 4560 5856 DownloadManager [0]11D0.16E0::04/03/2018-17:43:15.266 [agent]All files for update FE2BA97F-43C5-48BE-97E6-ACB9DE47C182.1 were already downloaded and are valid.
2018/04/03 17:43:15.7011066 4560 5856 DownloadManager [0]11D0.16E0::04/03/2018-17:43:15.701 [agent]Setting DO job 353A95C8-7494-4E59-9F23-3333E90CE3DB as the last job for update FE2BA97F-43C5-48BE-97E6-ACB9DE47C182.1
2018/04/03 17:43:15.8144533 4560 5856 DownloadManager [0]11D0.16E0::04/03/2018-17:43:15.814 [agent]* END * Download Call Complete Call 6 for caller UpdateOrchestrator has completed; signaling completion.
2018/04/03 17:43:15.9823476 4560 5856 Agent [0]11D0.16E0::04/03/2018-17:43:15.982 [agent]Effective power state: AC; IsOnAC: Yes.
2018/04/03 17:43:15.9823527 4560 5856 IdleTimer [0]11D0.16E0::04/03/2018-17:43:15.982 [agent]WU operation (DL.UpdateOrchestrator, operation # 209) stopped; does use network; is at background priority
2018/04/03 17:43:15.9823566 4560 5856 Agent [0]11D0.16E0::04/03/2018-17:43:15.982 [agent]Released network PDC reference for callId {5E2DB95C-7102-460D-892B-98D470FD2057}; ActivationID: 209
2018/04/03 17:43:15.9824874 4560 704 ComApi [0]11D0.02C0::04/03/2018-17:43:15.982 [comapi]RESUMED Download ClientId = UpdateOrchestrator
2018/04/03 17:43:15.9824883 4560 704 ComApi [0]11D0.02C0::04/03/2018-17:43:15.982 [comapi]Download call complete (succeeded = 1, succeeded with errors = 0, failed = 0, cancelled = 0, unaccounted = 0)
2018/04/03 17:43:15.9824913 4560 704 ComApi [0]11D0.02C0::04/03/2018-17:43:15.982 [comapi]* END * Download ClientId = UpdateOrchestrator
2018/04/03 17:43:15.9824921 4560 704 Agent [0]11D0.02C0::04/03/2018-17:43:15.982 [agent]WU client calls back to download call {5E2DB95C-7102-460D-892B-98D470FD2057} with code Call complete and error 0
2018/04/03 17:43:15.9827260 4560 1016 ComApi [0]11D0.03F8::04/03/2018-17:43:15.982 [comapi]Download call complete (succeeded = 1, succeeded with errors = 0, failed = 0, cancelled = 0, unaccounted = 0)
2018/04/03 17:43:15.9827286 4560 1016 ComApi [0]11D0.03F8::04/03/2018-17:43:15.982 [comapi]* END * All federated downloads have completed. ClientId = UpdateOrchestrator (cV = ELBaDLnFnkOVF0Vw.3.0)
2018/04/03 17:43:15.9986025 4560 4408 ComApi [0]11D0.1138::04/03/2018-17:43:15.998 [comapi]ISusInternal:: DisconnectCall failed, hr=8024000C
2018/04/03 17:43:16.0149010 4560 5856 DownloadManager [0]11D0.16E0::04/03/2018-17:43:16.014 [agent]Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 94A18BCF-7175-4807-ABFD-8D53CC1BB2F4 is PerUpdate" regulated and CANNOT download. Sequence 4806 vs AcceptRate 0."
2018/04/03 17:43:16.0149647 4560 5856 DownloadManager [0]11D0.16E0::04/03/2018-17:43:16.014 [agent]Update 94A18BCF-7175-4807-ABFD-8D53CC1BB2F4.200 is not allowed to download due to service regulation.
2018/04/03 17:43:16.0154569 4560 5856 DownloadManager [0]11D0.16E0::04/03/2018-17:43:16.015 [agent]Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 94A18BCF-7175-4807-ABFD-8D53CC1BB2F4 is PerUpdate" regulated and CANNOT download. Sequence 4806 vs AcceptRate 0."
2018/04/03 17:43:16.0154612 4560 5856 DownloadManager [0]11D0.16E0::04/03/2018-17:43:16.015 [agent]Dynamic download data fetcher for ServiceId 7971F918-A847-4430-9279-4A52D1EFE18D does not exist.
2018/04/03 17:43:16.0331850 4560 5856 DownloadManager [0]11D0.16E0::04/03/2018-17:43:16.033 [agent]Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 1D4540CD-0483-4F8A-9077-F5093CC41F44 is PerUpdate" regulated and CANNOT download. Sequence 4806 vs AcceptRate 0."
2018/04/03 17:43:16.0332183 4560 5856 DownloadManager [0]11D0.16E0::04/03/2018-17:43:16.033 [agent]Update 1D4540CD-0483-4F8A-9077-F5093CC41F44.200 is not allowed to download due to service regulation.
2018/04/03 17:43:16.0335570 4560 5856 DownloadManager [0]11D0.16E0::04/03/2018-17:43:16.033 [agent]Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 1D4540CD-0483-4F8A-9077-F5093CC41F44 is PerUpdate" regulated and CANNOT download. Sequence 4806 vs AcceptRate 0."
2018/04/03 17:43:16.0335604 4560 5856 DownloadManager [0]11D0.16E0::04/03/2018-17:43:16.033 [agent]Dynamic download data fetcher for ServiceId 7971F918-A847-4430-9279-4A52D1EFE18D does not exist.
2018/04/03 17:43:16.0397667 4560 5856 DownloadManager [0]11D0.16E0::04/03/2018-17:43:16.039 [agent]DynamicDownloadDataFetcher Refresh Svc: {8B24B027-1DEE-BABB-9A95-3517DFB9C552}
2018/04/03 17:43:16.0397697 4560 5856 DownloadManager [0]11D0.16E0::04/03/2018-17:43:16.039 [agent]DynamicDownloadDataFetcher Refresh complete. 0x8024000c
2018/04/03 17:43:16.3013989 4560 4408 ComApi [0]11D0.1138::04/03/2018-17:43:16.301 [comapi]* START * Federated Install ClientId = UpdateOrchestrator (cV: ELBaDLnFnkOVF0Vw.6.0)
2018/04/03 17:43:16.3016614 4560 12164 ComApi [0]11D0.2F84::04/03/2018-17:43:16.301 [comapi]* START * Install ClientId = UpdateOrchestrator
2018/04/03 17:43:16.3016623 4560 12164 ComApi [0]11D0.2F84::04/03/2018-17:43:16.301 [comapi]Allow source prompts: Yes; Forced: No; Force quiet: No; Attempt close apps if necessary: No
2018/04/03 17:43:16.3016781 4560 12164 ComApi [0]11D0.2F84::04/03/2018-17:43:16.301 [comapi]Updates in request: 1
2018/04/03 17:43:16.3016862 4560 12164 ComApi [0]11D0.2F84::04/03/2018-17:43:16.301 [comapi]ServiceID = {8B24B027-1DEE-BABB-9A95-3517DFB9C552} Third party service
2018/04/03 17:43:16.3021254 4560 12164 IdleTimer [0]11D0.2F84::04/03/2018-17:43:16.302 [agent]WU operation (CInstallCall::Init ID 16) started; operation # 220; does not use network; is not at background priority
2018/04/03 17:43:16.6021687 4560 12164 Agent [0]11D0.2F84::04/03/2018-17:43:16.602 [agent]Beginning install of conventional work item
2018/04/03 17:43:16.6021867 4560 12164 ComApi [0]11D0.2F84::04/03/2018-17:43:16.602 [comapi]QUEUED Updates to install = 1
2018/04/03 17:43:16.6021871 4560 12164 ComApi [0]11D0.2F84::04/03/2018-17:43:16.602 [comapi]Install ClientId = UpdateOrchestrator
2018/04/03 17:43:16.6023295 4560 12168 Agent [0]11D0.2F88::04/03/2018-17:43:16.602 [agent]* START * Installing updates CallerId = UpdateOrchestrator
2018/04/03 17:43:16.6023299 4560 12168 Agent [0]11D0.2F88::04/03/2018-17:43:16.602 [agent]Updates to install = 1
2018/04/03 17:43:16.6028833 4560 12168 Agent [0]11D0.2F88::04/03/2018-17:43:16.602 [agent] Title = Feature update to Windows 10, version 1709
2018/04/03 17:43:16.6028876 4560 12168 Agent [0]11D0.2F88::04/03/2018-17:43:16.602 [agent] UpdateId = FE2BA97F-43C5-48BE-97E6-ACB9DE47C182.1
2018/04/03 17:43:17.0018965 4560 704 Agent [0]11D0.02C0::04/03/2018-17:43:17.001 [agent]WU client calls back to install call {185E4012-C3D0-41DB-8345-8D73F62F6CF9} with code Call progress and error 0
Strange questions here, Jeff. Do you have a VPN installed? Tell me about your antivirus and antimalware?
And one additional question, is this now or has it ever been a work laptop located on a company network?
You can search on that specific segment I clipped, it sure sounds like it’s trying over and over to get part of an update. It eventually marks them okay because, at least for some of this, “were already downloaded and are valid.” In other cases, “Dynamic download data fetcher for *** does not exist.” or, " is not allowed to download due to service regulation."
About the only thing I can see is that it is that it thinks the update is ready to install, or enough of it is and it begins. I think it is failing because it is NOT fully downloaded and/or valid.
Nearly every Microsoft Technet article on some of those messages steps through some command line stuff to attempt to fix it. If you’re up for that level of work, let me know. But it would just be a shot in the dark to try to reset the process.
I’ve tried everything else, so no problem trying more things. There are a LOT of “I get to 45% and it stops and spits out the Windows could not configure one or more… etc.” error posts out there, and I’ve tried everything MS tells people to try, short of just doing a complete fresh new Windows install without saving data and apps (and since i tried the install from a USB drive with the Media Creation tool iso, I suspect even a fresh install would fail.)
Only other virus checker was Malwarebytes but I’ve uninstalled that. Just Defender. No VPN installed. I went into the startup and even went into Add/remove programs and removed everything I don’t use or didn’t really know what it was. Never part of a work system, this is my personal laptop. Never had a problem with updates over the 5 or 6 years I’ve owned it, until 1709.
Various people pointed to some kind of driver issue, but I’ve disabled or uninstall just about everything at one point or another trying to fix this. What’s infuriating is as soon as it goes through the 15 or 20 minutes of trying to download install and reboot/restart, only to fail and then roll back, as soon as it reboots a new Windows needs to update message will come back. It won’t give up trying.
I’m assuming anything else you download happens normally, so you’re getting to the point that is isn’t your connection, your (now unloaded) drivers, your (mostly removed) programs, etc. It’s your load of windows. Something has gone screwy.
My questions above were along the lines of seeing if there could be a network issue causing the downloads to corrupt or fail. There is still one item you can do, and that’s plug in (if not) or go wireless (if not) and repeat the download and install just to check the final piece, which is the actual connection to your network. After that, you’re left with a reinstall or OS repair, as much of a pain as that is.
I’m sorry there isn’t an easy answer, Jeff. Stuff like this drives me insane if it happens to me.
I have not plugged directly in to the router, so I’ll try that next. Running out of things to try! Must be someone’s way of telling me to replace my notebook. But even then it will drive me crazy until I figure this out.
It can’t drive you crazy if you smash it with a sledge hammer.
I wish I had a solution for you since I know how maddening these kinds of problems can be.
I’d actually call MS. Despite not having a service contract they might well be happy to help.
I’ve talked to them online. They offer the same suggestions that they do in their forums (there are a LOT of people with update problems just like this, including stopping at 45% and giving the same error.) I’ve tried what they suggest (same handful of things, and it doesn’t appear those work for anyone) and they ultimately say just do a clean new install of Windows wiping out apps and files. When I ask them how that is different from the ISO install I tried with the option to keep my files and apps, they respond with “that’s all we have left to suggest.”