I know, I’m shocked too. Herman, at Verizon, thanks :)
My wireless on the Verizon ActionTec router suddenly stopped working. I know computers and how to navigate the router admin panel, wep keys, etc. Herman walked through a couple of the obvious things with me and still no dice. He then said “Well, obviously you know what you’re doing. We’ll send a replacement right away.” Apparently, the ActionTec router’s occasionally lose either wireless or hard ports and have to be replaced.
No waiting on hold, no talking to managers, no walking through stupid scripts, no offshore support.
It’s nice when support feels like a teamwork thing rather than fighting to get the help you need.