Yes, the whole gaming industry is replete with inefficiency and poor management. Wargame companies are just a subset of this, albeit one with even less in the way of resources.
As far as legacy stuff, screw it. You can’t build for the future while desperately trying to support people still running XP. It’s a non-starter. If your business model is build on ancient OS’s and antediluvian hardware, you’re toast anyhow.One big reason for zero growth is, well, hobbling games to be compatible with archaic standards. It won’t work in the long run.
And, sure, you can learn from exceptions, but I stand by my point–one I’ve been making for decades now, and a point that nothing that has happened in wargaming has seemed to contradict–that there is nearly zero room to expand traditional wargaming. By traditional, I mean heavy emphasis on history, technical accuracy, and simulation rather than shooter or RTS games with vaguely historical skins. It is a niche, it has always been a niche, it will always be a niche. I’m ok with that. I think chasing a chimerical “mass market historical wargame that will make us big bucks” is a recipe for financial ruin.
I know I simply will not play a game that isn’t at the very least up to Windows 10/2018 standards of UI and graphics and usability, not unless it’s very, very, very good in some essential and otherwise unavailable way.