That’s fair, but it holds true for pretty much any human interaction. Humans tend to be a lot more empathetic and understanding when you know the person and can “put a face” to them, so to speak.
For instance, due to his interaction here, I don’t have this suspicion that Jon was just scamming for money. I also don’t think he was a naive kid who got in over his head. Because I “know” him to a very small degree, I’m pretty confident he went into At The Gates with the best intentions and that things haven’t quite worked out as planned. Shit happens, especially in software development (and I imagine it’s doubly so for making a good game).
In any case, I still think he’s handled a lot of this very poorly. I have no problems with him getting employment, because everyone needs to eat. But he did a real disservice to his supporters by not communicating over the past year.