The character models in the game are super dated. They throw a lot of polygons at random details on random objects so in a screenshot things can look good, but if you watch an actual in-game video it looks super dated.
I remember reading an article about Black & White and how Peter Molyneux made a big deal about how the game world was so detailed that you could zoom in on an apple and see a worm wriggling out of it. So in the game they added an apple you could zoom in and see a worm actually wriggling, but that nothing else in the game had anything like that level of detail. Star Citizen is like that. They will slavishly add detail to a boot sole and make a big deal about it while having a futuristic space burger joint that looks like this:
