So, I’m passing by my local EB as they’re opening this morning, and I decide to pick up the GF’s Hanukah present. Since I’ve gotten 6.29x10^28 hints that she wanted the Sims 2 DVD Edition, I go in, grab the empty box off the shelf, and take it to the register. Kid looks behind the counter, doesn’t see any of them there, and says it must be in back.
Comes back out, hands me the box, telling me “It was the last one, so I had to give you this box. Is that ok?” (I had asked him if they had a sealed copy)
I told him it was fine, pay, and leave. Go over to my GF’s apartment, where I proceed to give her the game. After much thanks, I go to the bathroom, as she’s sitting down at the computer to install it.
As I’m exiting the bathroom, I hear her call “Sweetheart, is this some kind of joke?” I discover that the Sims 2 DVD Edition box held the Sims Double Deluxe CD’s inside it.
Back to the EB I go…tell the kid he gave me the wrong game in there. “No sir, I didn’t–you must have mixed them up.” I tell him I took it directly to my GF’s, it was opened, and the mistake was seen immediately.
“You must have switched something.”
By now I’m getting pissed. VERY pissed. Ask to see the manager. Manager comes out, tells me “I can’t do this–you could have bought the Sims Double Deluxe somewhere else, and stuffed the CD’s in this box, looking to get a cheap second copy of Sims 2.”
Let’s just say this response did not make me a happy puppy. I ask him for the name and phone number of his District Manager. He gives me it, and I call the guy. Get a voicemail. Leave message. Five minutes later, my cellphone rings…It’s the DM. Is he going to make this right? FUCK NO!
His message is “Well sir, sorry, but I’m going by what my store manager says, and I can’t help you.” I ask him for the name and phone number of his immediate superior. “If you want to know that, call corporate.” And then hangs up on me as I’m trying to ask for the number for corporate.
Fuck EB. Never again. I finally got the number of corporate, and I’m going to call them as soon as I post this. This is war.
Sorry so long, but I had to vent somewhere :).