Ok, I’ve had it with EB.
The store I frequent the most, on Mission street in San Francisco, has to have the dumbest, unfriendly and generally unpleasant retail clerks I’ve ever dealt with.
So, here’s the situation. (I’m not going to go into the 10+ previous episodes at this store, let’s just say they were similar to this).
I walk in, and ask for a copy of Mario Kart and Animal Crossing for the DS.
I look at the clerk, and know I’m in for it. It’s a fairly obese guy who is standing behind the counter with his mouth hanging open. His mouth never closes for the entirety of our transaction. Just hanging there slack.
So, he lumbers around behind the counter poking at the games for awhile, and comes back with Animal Crossing.
“We’re… uh… out of … um… Mario Kart”
Another one of the clerks (there are 4 of them packed behind the counter, looking equally confused) says:
“I think there’s a gutted one over there”.
Great, I think. A stickered up mess of a box, in worse shape than a used copy, sold to me as “new”. Fantastic customer service, there.
OpenMouth lumbers around the store for about 5 more minutes, and eventually comes back with a Mario Kart box. Plastered with stickers, of course.
While waiting for him, I noticed they had a copy of Taiko Drum Master on top of a game rack behind the counter.
“Hey, how much is that Taiko Drum Master up there?”
“Huh? Uhhh… I dunno”
“Can you check for me?”
“Uhhh…” OpenMouth then lumbers under the box and squints at it. “Uhhh… I think it says 30?”
“30? Ok, I’ll take that as well”.
OpenMouth then tells me “Ok… uh… I’ll uh… get it when I ring up this stuff”.
He then rings up Animal Crossing and my “NEW!!” copy of Mario Kart and hands me the bag. Then he stands there, staring at me, mouth agape.
I look back at him, waiting. He continues to stare at me.
“Uhhh, the Taiko Drum Master? Are you going to sell it to me?”
“Ohhh … uh… yeah… uh…” Then OpenMouth lumbers slowly to the back of the store, is gone for another 5 minutes, then lumbers back with a ladder. He slowly climbs up, gets the game, and brings it to the counter and rings it up.
Finally, after about 20 minutes in the store, I pick up the bag with my games in it and leave.
Fast forward to an hour later, sitting in my living room. I look at my sticky, filthy mess of a “new” box that they gave me for Mario Kart. I open it up to get the game out, and there’s no instructions in the box. Just the cartridge sitting in it. Brand new copy. Thanks.
I’m so goddamn sick of these tools at this store. I need to talk to the district manager… I’m amazed any of these guys still have jobs.
How do I go about getting the email of the EB district manager? I’ve poked around their site, and found nothing.