So yeah, Gamestop sucks

I think Tenchu’s effectively out of print, which would explain that. It varies by store of course, but in general my EB has stuff for far longer (or, in fact, at all - I still don’t recall ever seeing R-Type Final at Best Buy)
than the big stores. I can see where more high volume stores would tend to be more in line, but I think the general point that they still carry broader stuff and keep it around longer holds.

Around here, EB and Gamestop only stock the big stuff, and you have to count on the used selection if you want something that isn’t promoted heavily. When I was in EB yesterday they didn’t have a new or used copy of Dog’s Life, but they had three entire shelves filled with empty Halo 2 preorder boxes.

Bah, that sucks then, and someone who’s managing something for that store/region isn’t doing a great job of figuring out their market (or you’re a large minority). Competing for the Halo2 dollar is stupid for these stores, because, well, they can’t pull the volume that Best Buy does. My local EBGames is far, far better. The nearby mall store is more like what you describe, but I always attributed that to the fact that the place is a closet. Still they have a better selection of older games than the Best Buy here does. Maybe you live somewhere with one of the monolithic Best Buys that stocks every game ever made, and a tiny EB with little shelf space?

The other beef I have with preorders is my general fear of buying a pig in a poke. Lots of games suck, and I want to talk to my friends and see the reviews on most games before I buy them. If I do act like a careful consumer, I’m going to be out of luck at EB/GS.

Erm… this is day 3 after GT:SA… if 3 days is enough for your careful research, you should be pretty decent pre-ordering GT:SA and just waiting to pick it up anyway. It’s not like you can’t get your money back if you change your mind. (Aside from a few promo’d pre-orders where your purchase is locked in after they give you the promo.) But really, while I understand your point in theory, we’re not talking stuff that folks are unsure about. GT:SA and Halo 2 aren’t exactly shots in the dark. And the entire argument seems predicated on “What the fuck? Everyone and their dog wants this game, why don’t you have more?”

The more I think about this, the happier I get with Fry’s Electronics. That place is a customer service “Don’t,” but they are great for games. The one near my office is a small, crappy Fry’s, but they have more shelf space for games than any EB/GS around here, a much wider selection, and cheaper prices.

No clue there. Fry’s is an odd beast. Wish I had one, but I’m still betting I wouldn’t find R-Type Final there. Though I’ve never been in one.

I’m pretty stunned that you can find any megastore, especially a heavy discounter like Fry’s, that’s both selection and price competitive (many timesthe big stores will have older games in stock… mainly because they’re still selling them at $50 when other places have marked them down to $20). I’d say your issue is more that your local game-service stores suck. I feel for you there, but it’s not a universal thing. Maybe the EBs do better in smaller towns/suburbs or something (I’m in a city of ~130k or so).

Fry’s in Renton, WA has loads of R-Type Final.

Cool. Now to drive 2500 miles to pick it up! (It’s probably like $7 knowing Fry’s, too. :P )

As I said, I wish I had one here. Compared to my local Best Buy, my EB is a goldmine. And I’m not in a big enough city to get a Fry’s really, ever. Just not enough volume here and in the surrounding area to justify it (without pulling from Chicago which already has one anyway).

Best Buy has one of the worst return/refund policies with regards to software. You can only receive a refund if the product is unopened. Otherwise you are limited to exchanging it for the exact same product.

Software, Etc. however, allowed the customer to return the product for any reason (including dissatisfaction) within 14 days in a resellable condition for a full refund with receipt.

Pre-ordering is easy. It takes all of a few minutes, less if you’ve pre-ordered before. It doesn’t have to take two transactions to conduct either. You can purchase the game that’s been waiting for you (because hey! you pre-ordered it) and pre-order a future purchase at the same time.

Who’s the bigger bitch? The guy who has the game and is enjoying it, or the one whining about only being able to buy it at Best Buy because they didn’t reserve their copy beforehand?

Fry’s is an odd beast. Wish I had one, but I’m still betting I wouldn’t find R-Type Final there. Though I’ve never been in one.

As someone else said, you’d be suprised - Fry’s is actually really good at having a big selection of games old & new for all the current platforms. They’ve got the space & fill it.

That’s remarkably disingenuous, for several reasons. Back when Software Etc. was still in business in 1996, software returns were pretty much standard. And Best Buy’s current software return policy, as stated above, is pretty much identical to that of EB, Gamestop, and CompUSA, to name a few.

Either you’re trying to play hard and loose with the facts, or you really have no idea what the current state of the industry is.

Pre-ordering is easy. It takes all of a few minutes, less if you’ve pre-ordered before. It doesn’t have to take two transactions to conduct either. You can purchase the game that’s been waiting for you (because hey! you pre-ordered it) and pre-order a future purchase at the same time.

Wow, chained pre-ordering. That’s just fucking great. So we can have all the benefits and none of the disadvantages of pre-ordering, as long as we’re willing to lock ourselves into a long-term business relationship with EB. Oh, and as long as we’re willing to commit to the next game in the chain - never mind if it’s three months away, hasn’t gone gold, and you aren’t sure if you want it.

EDIT: This wasn’t clearly stated. As written below:

“In effect this forms a chain of games - pre-order one, then pick it up and pre-order the next, pick that one up and pre-order number 3, etc. If we don’t know what number 3 is yet, then the scheme doesn’t work. If we’re not sure about number 3 and don’t want to pre-order it, then it also doesn’t work, and we’re back to making two trips on most, if not all, of our purchases.”

Enough of that. I’m already upset there’s not one nearby whenever they put entire computer systems on sale for like $1.72. I don’t need to know they’re gamer’s Mecca too! :p

Jesus, they don’t make you “chain pre-order”, just an added “convenience” for the customer.

I swear you guys make it sound like you’re being forced to pre-order your own stolen organs.

That’s remarkably disingenuous, for several reasons. Back when Software Etc. was still in business in 1996, software returns were pretty much standard. And Best Buy’s current software return policy, as stated above, is pretty much identical to that of EB, Gamestop, and CompUSA, to name a few.

Actually it’s not disingenous at all. I don’t remember if it was Babbages or Software Etc. but in the mid-90s they let you return anything for money or product. Anything. You didn’t even have to have a receipt. You didn’t even need to have bought it in the store. It just had to look complete. It was one of the loosest return & exchange policies I’ve ever seen.

— Alan

5-10%? Margins must be much tighter than here. Wholesale price for say…Sims 2 is AUD$57 with a “good” street price being ~AUD$75 (there’s a 10% GST tax) = 15% margin on retail or ~20% markup. EB is selling it for $89 = 29% margin or ~42% markup.

Seems to me they’re “training” the public to pay in advance, locking in top-dollar and minimising people shopping around, along with the bonus of inventory management. Great stuff for them but I can’t see why the public should be interested. I’m also not convinced they pay all this extra freight for first-day stock – although it may be different in the US. Here they use the same freight as they use for other deliveries, so there’s no obvious reason the first-day stock is more expensive or limited than the stock that arrives a week later and is acknowledged to sit on the shelves.

By the way, for the more popular titles stores do offer freebees, like T-shirts, strat guides, useless marketing CDs, soundtracks, etc. on quite a few titles. Usually not for all, but some.

Usually the ones that have something more than a minimal marketing budget.

— Alan

You sound like someone who has no idea how pre-ordering works. You simply walk into the store and put your name on the list and hand over a deposit. When the game is released you go and pick it up and hand over the balance of funds.

It’s not like a Readers Digest book club where they send you a book every month even if you don’t want to read it.

There is no commitment to repeat pre-ordering. Go to another store if it suits you.

His suggestion was that we avoid the time wasting aspect of pre-ordering by pre-ordering the next game at the same time as we pick up the last one.

In effect this forms a chain of games - pre-order one, then pick it up and pre-order the next, pick that one up and pre-order number 3, etc. If we don’t know what number 3 is yet, then the scheme doesn’t work. If we’re not sure about number 3 and don’t want to pre-order it, then it also doesn’t work, and we’re back to making two trips on most, if not all, of our purchases.

Given that we are all mature well-informed gamers here I doubt that would be an issue. I certainly wouldn’t pre-order a game months early but then I only pre-order games I want - not any old shit that gets thrown on the market nowadays.

Jesus, they don’t make you “chain pre-order”, just an added “convenience” for the customer.

I swear you guys make it sound like you’re being forced to pre-order your own stolen organs.
[/quote]
See below (or above where I edited in the same). My phrasing was really shitty.

[quote]That’s remarkably disingenuous, for several reasons. Back when Software Etc. was still in business in 1996, software returns were pretty much standard. And Best Buy’s current software return policy, as stated above, is pretty much identical to that of EB, Gamestop, and CompUSA, to name a few.

Actually it’s not disingenous at all. I don’t remember if it was Babbages or Software Etc. but in the mid-90s they let you return anything for money or product. Anything. You didn’t even have to have a receipt. You didn’t even need to have bought it in the store. It just had to look complete. It was one of the loosest return & exchange policies I’ve ever seen.
[/quote]
I didn’t say he was lying, I said he was being disingenuous.

He was comparing a mid-90s loose return scheme with a mid-00s extremely tight return scheme, and trying to use it to make Best Buy’s return policy look bad. That’s apples-to-oranges. We all know that return schemes have tightened up over the years; if Software Etc. was still in business, they’d have the same return policy as Best Buy (and EB and Gamestop and CompUSA and Fry’s) has now.

Well, check this out:

www.swapyourgames.com

This place is just getting started, but if it works out, it’s by far the best trade value I’ve yet seen. Someone turned me to them, and says they’ve treated him right so far. I’ve exchanged 3 games, and the most I’ve paid for a game is $11 so far. Just look at the values on their trades. They actually gave me more for Second Sight than I paid for it new.[/quote]

This site is awesome. Thanks for the heads-up. I’ll be doing some swapping as soon as my next paycheck comes (next week).

Software Etc. is out of business? In 1996 no less? Holy crap! Someone better tell the people at these stores they don’t have jobs anymore.

http://www.gamestop.com/locatordetail.asp?storelink=1311
http://www.gamestop.com/locatordetail.asp?storelink=1320
http://www.gamestop.com/locatordetail.asp?storelink=1201
http://www.gamestop.com/locatordetail.asp?storelink=1267
http://www.gamestop.com/locatordetail.asp?storelink=1323
http://www.gamestop.com/locatordetail.asp?storelink=1082
http://www.gamestop.com/locatordetail.asp?storelink=1252
http://www.gamestop.com/locatordetail.asp?storelink=1322
http://www.gamestop.com/locatordetail.asp?storelink=1423
http://www.gamestop.com/locatordetail.asp?storelink=1087
http://www.gamestop.com/locatordetail.asp?storelink=1235
http://www.gamestop.com/locatordetail.asp?storelink=1346
http://www.gamestop.com/locatordetail.asp?storelink=1275
http://www.gamestop.com/locatordetail.asp?storelink=1936
http://www.gamestop.com/locatordetail.asp?storelink=1312
http://www.gamestop.com/locatordetail.asp?storelink=1312
http://www.gamestop.com/locatordetail.asp?storelink=1027
http://www.gamestop.com/locatordetail.asp?storelink=1156
http://www.gamestop.com/locatordetail.asp?storelink=1307
http://www.gamestop.com/locatordetail.asp?storelink=1026
http://www.gamestop.com/locatordetail.asp?storelink=1031
http://www.gamestop.com/locatordetail.asp?storelink=1969
http://www.gamestop.com/locatordetail.asp?storelink=1024
http://www.gamestop.com/locatordetail.asp?storelink=1318
http://www.gamestop.com/locatordetail.asp?storelink=1218
http://www.gamestop.com/locatordetail.asp?storelink=1338
http://www.gamestop.com/locatordetail.asp?storelink=1037
http://www.gamestop.com/locatordetail.asp?storelink=1432
http://www.gamestop.com/locatordetail.asp?storelink=1956
http://www.gamestop.com/locatordetail.asp?storelink=1980
http://www.gamestop.com/locatordetail.asp?storelink=1270
http://www.gamestop.com/locatordetail.asp?storelink=1962
http://www.gamestop.com/locatordetail.asp?storelink=1150
http://www.gamestop.com/locatordetail.asp?storelink=1348
http://www.gamestop.com/locatordetail.asp?storelink=1358
http://www.gamestop.com/locatordetail.asp?storelink=1164
http://www.gamestop.com/locatordetail.asp?storelink=1341
http://www.gamestop.com/locatordetail.asp?storelink=1249
http://www.gamestop.com/locatordetail.asp?storelink=1501
http://www.gamestop.com/locatordetail.asp?storelink=1122
http://www.gamestop.com/locatordetail.asp?storelink=1013
http://www.gamestop.com/locatordetail.asp?storelink=1230
http://www.gamestop.com/locatordetail.asp?storelink=1076

And, while the policy has changed from 14 days to 7, it is otherwise the same as it has been. Thanks for playing.

What can I say? I’m not afraid of commitment like you seem to be. I still have Team Fortress 2 pre-ordered, and it’s been almost ten years.

But not Duke Nukem Forever? What kind of gamer are you?

What can I say? Stores are here to serve me; I am not here to serve them. If you don’t understand that viewpoint then there’s not a lot I can do to further explain my position.

I would feel like a major chump if I had pre-ordered TF2… I hope you didn’t actually pay for it. Say it takes 8 years total, and they put your money into a long-term account that gives them 6% annually, and the original price was $55, then you gave them a free $32.45 (not adjusted for inflation or anything).

8 years sounds like a joke but it’s been at least 5 since TF2 was announced, right?

I think that one of the giants needs to go to bat against the publishers. For example say If I were best buy I would say to the publishers “You will buy back any copy of any game that is returned within three days opened or not or we won’t stock your games.”

Obviously this would apply to consoles only to prevent piracy.

This would stop publishers from releasing games that were so awful that everyone would just return them in three days. THe store that instituted this policy would get almost all of the business of gamers wanting to try new titles out and the publishers that would agree to this would get an unreal amount of sales of non-blockbuster titles.

Heck I’d buy almost any game if I could return it in three days if it sucked.

When I was in last week, they had five copies of Yanya Caballista City Skater on the shelf. I should grab a copy just for the little controller fingerboard.