It’s an MMO. The sweet spot depends entirely on what level you are and what level the mob is. No one has an issue with that when it’s a wizard slinging a magic missile at an orc. Who knows how much damage a magic missile does? Who knows how many hit points an orc has? The game can make up whatever it wants. But as soon as you add guns and a somewhat plausible setting, people have real world expectations that don’t fit the MMO model.
The Division does cause extra damage with headshots, doesn’t it? I haven’t played in forever.
-Tom